Refund policy

 Refund & Return Policy

At GERNI, we strive to provide high-quality products and a satisfying shopping experience. However, we understand that there may be instances where you may need to return a product. Please read our refund and return policy carefully to understand how we handle such requests.

   1. Eligibility for Returns

  • Returns are accepted within 7 days of the product delivery.

  • Items must be unused, unwashed, and in their original condition and packaging.

  • The product must include all tags, manuals, accessories, and any original documentation.

  2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items

  • Products without original packaging

  • Items purchased on sale or during promotional campaigns

  • Personal care or hygiene-related items

  3. Return Process

  • Customer must inform us within 7 days of receiving the product.

  • Once the return is approved, the customer is responsible for sending the product back securely.

  • We recommend using a trackable shipping service for all returns.

  4. Refund Process

  • Once the returned item is received and inspected, we will notify you of the status of your refund.

  • If approved, the refund will be processed through the original method of payment within 7–14 business days.

  • Refunds may take longer depending on your bank or card provider.

  5. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.

  • Then contact your credit card company or bank — it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, further investigation may be required.

  6. Exchanges (if applicable)

We only replace items if they are defective or damaged upon arrival. Exchanges are subject to product availability.

  7. Important Notes

  • We reserve the right to reject any return that does not meet our policy conditions.

  • We do not refund shipping charges (if applicable) unless the product delivered was incorrect or damaged.