Shipping policy

At GERNI, we are committed to delivering your orders safely, quickly, and reliably. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next working day.

  • During sales or high-volume periods, processing may take slightly longer.

2. Shipping Methods & Delivery Time

  • Standard Delivery: 3–7 business days depending on your location.

  • Delivery times may vary due to weather, courier delays, or area restrictions.

  • We do not guarantee delivery on specific dates unless mentioned.

3. Shipping Charges

  • Shipping fees (if applicable) will be calculated at checkout based on your order weight, location, and shipping method.

  • Free shipping may be offered on selected products or during promotional campaigns.

4. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation with tracking details (if available).

  • Please allow up to 24 hours for tracking information to be updated.

5. Incorrect Address or Delivery Failure

  • Please ensure all delivery details are accurate at the time of order.

  • We are not responsible for orders lost due to incorrect address input by the customer.

  • If the order is returned to us due to an undeliverable address, re-shipping charges will apply.

6. Delivery Delays

  • While we strive for on-time delivery, delays can occur due to courier issues, weather conditions, or unforeseen events.

  • We appreciate your patience and understanding during such situations.

7. Damaged or Missing Items

  • If your order arrives damaged or items are missing, please refer to our return and refund policy for resolution steps.

8. International Shipping

  • Currently, we do not offer international shipping. We only deliver within [Your Country/Region].

Note: By placing an order with us, you agree to the terms stated in this shipping policy.